The Suttons Medical Group

PARKING

There are designated parking areas next to the surgeries. Please do not park in the spaces marked for doctors and staff and do leave easy access to this area. If at busy times the car parks are full and you need to park on the road please do so safely and respect our neighbour’s access to their properties.

PATIENT CONFIDENTIALITY AND DATA PROTECTION

We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the practice team.

ACCESS TO MEDICAL RECORDS

Under the Data Protection Act 1998 and in accordance with the relevant legislation you are entitled to have access to your medical records. Please contact the practice manager who will advise you regarding access to your records. There may be occasions when your medical details are communicated to a third party, eg insurance companies; this will be done only with your written consent.

ZERO TOLERANCE

We aim to treat our patients courteously at all times and expect our patients to treat GPs and staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour and, along with other practices in Lincolnshire, adopt a zero tolerance policy on violent or abusive behaviour against any member of our practice team, or towards other patients on our premises. If a patient is violent or abusive we may exercise our right to take action to have them removed, immediately if necessary, from our patient list.
In extreme cases we may summon the police to remove offenders from the practice premises.

COMMENTS AND SUGGESTIONS

Patient comments are welcomed as a means to help the practice to monitor and improve the services we provide. Please present your views in writing addressed to the practice manager.

PRIMARY CARE TRUST

Suttons Medical Group contracts to Lincolnshire Primary Care Trust to provide the services outlined in this website. The Trust is responsible for ensuring you get all the services you need and can be contacted at Lincolnshire Care Trust, Boston West Business Park, Sleaford Road, Boston PE21 8EG, Telephone 01205 318000. They are also able to provide full details of general medical services in the area on request.