The Suttons Medical Group

OBTAIN APPOINTMENTS?

Appointments can be made by telephone at either surgery or in person. If your problem requires immediate treatment arrangements wil be made for you to be seen on the day. We work as a team at the practice offering the first available appointments with our clinical professionals. We will always advise you if for any reason your appointment is unavoidably delayed.

Although you are registered with a specific doctor you are free to consult any of the doctors or the practice nurse.

It is obviously an advantage to see the same person regularly or for any one complaint so that progress can be assessed and continuity of treatment maintained.

Consultations are by appointment only and our receptionists will endeavour to give you a convenient appointment with the doctor of your choice.

Patients will be seen by a doctor as follows:

In an emergency: The same surgery (any GP or first available)

On an urgent matter: The same day (any GP or first available)

A routine problem: Within three working days by any GP or next available appointment by your GP.

We will always give you an explanation if your appointment is delayed for any reason.

HOW DO I...
CANCEL AN APPOINTMENT?

If you cannot keep an appointment please inform us as soon as possible so that it can be used for another patient. Please help us to help you and others by ensuring that valuable appointment time is not wasted. Patients who persistently book appointments and do not keep them (without good reason) may be considered for removal from the practice list.

HOW DO I...
OBTAIN A HOME VISIT?

Home visits are at the discretion of the doctor. Please do not ask the doctor to call unless the patient is genuinely too ill to come to the surgery.

If the patient has a temperature or rash, coming to the surgery will do no harm and will not endanger others, but please inform the receptionist on arrival.

When the condition of the patient does require a home visit, please try to give notice before 11.00am on the same day the visit is required.


HOW DO I...
OBTAIN TEST RESULTS?

SUTTON BRIDGE

Please ring between 11.00am and 12 noon Monday to Friday on 01406 350217.

LONG SUTTON

Please ring between 10.00 and 11.30am Monday to Friday on 01406 362081.


HOW DO I...
OBTAIN REPEAT PRESCRIPTIONS?

SUTTON BRIDGE AND LONG SUTTON

Both surgeries dispense medications for patients who live more than one mile from the chemist who are on the current dispensing list. There is a chemist in both Sutton Bridge and Long Sutton. Please post or hand in the computerised slip with the appropriate items ticked. We do not normally accept telephone requests for repeat prescriptions. Please allow TWO WORKING DAYS (48 hours) for the practice to process your repeat prescription, or THREE WORKING DAYS (72 hours) when the week includes a Bank Holiday. Particularly busy times are both the Easter and Christmas holidays; please hand in your repeat prescription in good time to ensure continuity of your medications. The practice dispensaries are open between the hours of 8.30am and 6.00pm from Monday to Friday.


HOW DO I...
MAKE A COMMENT/COMPLAINT?

If you have a complaint or concern about the services you have received from the doctors or any of the staff in this practice, please let us know. We operate a practice complaints procedure as part of the NHS system for dealing with complaints. Please let us have your complaint in writing wherever possible. Complaints should be addressed to the practice manager. In the majority of cases, concerns can be resolved quite easily. However if you feel we have not dealt with the issues you have raised as you would wish, you can write to the Complaints & Risk Management Assistant, Lincolnshire Primary Care Trust, Cross O’Cliff, Bracebridge Heath, Lincoln LN4 2HN. Tel: 01522 513355.